FAQ

General Questions

1. What makes Baglade handbags unique?

Our handbags are crafted with a focus on quality, design, and functionality. Each piece is made from high-quality materials and designed to complement your style while being practical for everyday use.

2. Where are Baglade handbags made?

Baglade handbags are designed and crafted by skilled artisans who combine traditional techniques with modern innovation to ensure superior quality and craftsmanship.

Ordering and Payment

3. How do I place an order?

To place an order, simply browse our collection, select the handbag you like, and click "Add to Cart." Follow the checkout process to complete your purchase.

4. What payment methods do you accept?

We accept various payment methods including Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Baglade gift cards.

5. Is my payment information secure?

Yes, all payment transactions are processed through secure and encrypted gateways to protect your personal and financial information. We do not store your credit card details on our servers.

Shipping

6. Do you offer free shipping?

Yes, we offer free shipping to the United States, Australia, Canada, and France.

7. How long will it take to receive my order?

Order processing takes 1 to 3 business days (Monday to Friday). After processing, transit time is typically 7 to 15 business days (Monday to Friday).

8. Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Returns and Exchanges

9. What is your return policy?

We accept returns within 30 days of receipt. Items must be unused, unworn, and in their original condition with all tags and packaging intact. Sale items and gift cards are not eligible for return.

10. How do I initiate a return?

To initiate a return, email us at support@baglade.com with your order number and the reason for the return. Our team will provide you with a return authorization and instructions.

11. Do you offer exchanges?

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@baglade.com

Product Care

12. How do I care for my Baglade handbag?

Please refer to our Care Instructions page for detailed information on how to maintain and care for your Baglade handbag.

Gift Cards and Promotions

13. Do you offer gift cards?

Yes, Baglade gift cards are available for purchase on our website. They make the perfect gift for any occasion.

14. How do I apply a promo code? Enter the promo code at checkout in the designated field and click "Apply." The discount will be reflected in your order total.

Contact Us

15. How can I contact Baglade customer service?

You can reach our customer service team by emailing support@baglade.com. We are here to assist you with any questions or concerns.